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FAQ

Please see below a list of the commonly asked questions on our Telephone Answering Service.

A telephone answering service is a company that answers your calls on behalf of your own company, in your own company name as if based in your own office.

Absolutely not!!! We pride ourselves on keeping all our calls UK based as there is nothing more annoying when you call a company and have to struggle to understand what he or she is saying.

Absolutely not. Your dedicated PA’s are fully trained on your company and call answering script before any calls are taken. This way you can ensure that we fluently answer the phone in your company name and do not need to refer to any script reading during the call.

Yes, we can take as much or as little information as you like from your callers. We can even give out prices and any other information on your behalf. We can also take orders for you, make outbound calls to your suppliers and much more.

We offer a free 30 day trial of our services, but we are also able to email across a PDF brochure with a full breakdown of prices and services. Please send your request to enquiries@pa2go.co.uk or call us direct on 0330 2234 886.

Yes. You can divert a s many different numbers to us as you like. If you want any of these numbers answered in a different company name to a previous one you have diverted to us then we would then need to issue you with a new ddi number to divert this too ( free of charge ). This way we know exactly what company is receiving the calls as they will be set on their own ddis.

Yes of course. Some companies do prefer to manage their own calls personally and use our services for overflow or ‘when busy’ calls. You can set your divert on your phone to divert to us when busy or engaged very easily.

We notify you of each and every call ( apart from unwanted marketing calls ) via text and email the minute they have been dealt with by us. Alternatively we can simply send you a call log at the end of each day with a list of all calls and messages so you can call back at your own convenience

No, this is very unlikely to happen. We try to eliminate any give away signs that you may usually get from a call answering company. For example, we ensure only the same 1-3 people answer your business calls, we do not type any messages whilst speaking to your customers which can often be heard, we are also very friendly and personal with each caller and never rush anyone off the phone.

No. If the divert is set to divert straight through to us then this will seamlessly go through to us within a second.

We would always recommend using your own numbers as this way you are not tied to us in any way. We can of course supply you with an 01206 number free of charge if required. We can also supply free phone 0800, 0845 and local geographical numbers such as 0207.

Yes. You can divert almost any number. You will need to speak to your number supplier in some cases but it is usually a 2 second job setting up the divert.

We are not here to cause any staff cuts or job losses. If you already have a receptionist then we can act as your overflow call answering solutions. It is very surprising how many calls companies do not realise they are missing each day through their phones being busy. This is potential new customers that are being missed. If you do not currently have a receptionist then we are the ideal solution. We can do everything a receptionist would do in your office but without the big overheads.

The first impression you give is often the most important one. Would you be happy calling a company to hand over your hard earned money to find it is answered from a mobile phone? By using a service such as ours, it is proven that your customer retention as well as new customers will increase. We often hear from new clients callers how much more professional their company sounds since switching to us.

Yes. We can answer your calls exactly how you want them answered. On joining us, we go through a list of items with you, one of them being how you would like your calls answered. A typical example is…”good morning, ( your company name ), Gemma speaking, how may I help?

The Free trial includes up to 30 days free usage of our service, or 30 calls ( whichever ends first ). There are no obligations or tie ins. If you decide you do not want to join after he free trial, just let us know and that is it!. We will not chase or pester you whatsoever.

Very quickly. In fact we can have you up and running within around 30 minutes of your initial enquiry if you like. Set up is very quick and simple. You can find the application form at https://pa2go.co.uk/application-form/

Yes, no problem. We are often asked to do a little more than just basic message taking. This can include giving out your prices, product information and much more. We have a spreadsheet and automatic screen pop up ready for all your calls with all the information you give us. This information is studied in house by your PA’s beforehand to ensure we fully understand each of your items, products.

We can offer 2 options here. We have an automated personalised voice mail for your company that will automatically send you a WAV audio file of any messages left after hours. Alternatively, we can now also offer live out of hours 24/7 call answering for basic message taking.

Yes, no problem. We can offer 0800, local geographical such as 0207 or your local calling code numbers.

If they are told the same thing then yes this could look a little odd. At PA2GO we vary the reasons from things like ” Im sorry, Mr Smith is not available at the moment” to other varieties such as ” Mr Smith is currently in a meeting with a client, can I ask him to call you back when he is free? “. We can go through these with you at the start. Sometimes you may prefer your own reasons which you can let us know either beforehand or on the day. We are very flexible here.

Call patching come as standard with PA2GO. We can take your call, put them on hold for a few seconds, connect to your mobile or landline, check you are happy to take the call , then simply patch them through quickly and seamlessly.

We will always contact you prior to this happening if we think your call allowance will be reached. Should you decide to continue, then we simply charge per extra call taken over and above your allowance.

Not with PA2GO!!! We have taken extreme care to ensure we do not ever give the impression of a call centre, mainly because that is not what we are. Our offices are soundproofed and carefully designed to give the very best privacy for each PA. We even go into the finer details such as, no typing when on a call. There are also many other factors such as the fact that your callers will only ever reach the same 1-4 PA’s depending on the size of your business and how many PA’s you will need allocated to your calls.

This is very simple, for most providers see the instruction below for an idea of how it works.

Press the * key
Enter one of these codes:
* 21 to divert all calls.

* 61 to divert calls you don’t answer within 15 seconds.

*67 to divert calls when your phone is engaged.

Press the * key again

Once set up, we then issue you with a unique local rate number to divert your calls to. This number is set up on our clever little system to flag up and populate your PA’s screens with your company info each time it receives a call.

We do not believe in long contract here at PA2GO. The way we see it, if your happy with the service then you will stay with it. The only thing we do ask on the call plans is that we are given 2 months notice if you decide to cancel your service.

Yes of course. We are currently offering a fantastic 30 day free trial of the services.

Cost really depends on how many calls you are likely to receive each month. They start as low as just 0.80 pence per call, with call plans starting at just £30 per month. We also offer a pay as you go option for even more flexibility.

It is a very simple process. For more information please see this link https://pa2go.co.uk/

Please complete the below to receive our price plans and offers
This form collects data so we can add you to our contact list. We may contact you by phone or email with information on our services. By checking this box, you agree to our privacy policy. You have an option to opt out at any time.

Please complete the below to receive our price plans and offers
This form collects data so we can add you to our contact list. We may contact you by phone or email with information on our services. By checking this box, you agree to our privacy policy. You have an option to opt out at any time.